Impact Cases

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Cases

Our work covers the full range of strategic challenges that senior executives face in obtaining peak performance from their organizations. We strive to achieve meaningful and lasting change in partnership with our clients. The client impact cases in this section provide examples of how we’ve acted as change catalysts in our work.

Restructuring for Success:

Organizing for Growth in Retail Store Development
A successful retailer planned to double in size within five years. We helped the organization get in shape for marathon growth.

Benchmarking Cost and Growth Forecasts for a Major Technology Company
Even the most successful companies need to keep an eye on competitive trends. We thoroughly benchmarked this company’s costs and growth trends against best-in-class competitors, with dramatic results.

Merging Two Energy Service Companies
With plenty of M&A experience, one of the largest U.S. energy service providers knew it would take focus to enable managers to drive change and deliver results at the same time.

Designing a More Responsive European Pharmaceuticals Organization
A leading European pharmaceutical organization faced competitive and regulatory pressures that demanded a more nimble, creative organization.

Keeping Core Vision and Values Intact While Cutting Costs
Faced with a turnaround situation driven by a shifting regulatory landscape and excessive company debt, a large U.S. retail electricity provider began a change management initiative.

Operating Strategically:

Enabling Strategic and Innovative Performance Through Outsourcing
Facing budgetary cuts and threats to organizational effectiveness, Pfizer created PfizerWorks, a smarter outsourcing model that allows its people to spend more time on high-value work.

Driving a Turnaround in Wealth Management
After years of attrition, the company was no longer operating at scale and was experiencing significant losses. It was impossible to return to profitability without rebuilding the sales force, but it would be difficult to attract good people without clear signs of a turnaround.

Insight Pricing for an Enterprise Software Company
Negotiating on an ad-hoc basis, sales managers sometimes strike deals that undercut company profits. Insight Pricing provides the tools to keep complex deals profitable.

Using Information Systems to Match R&D Work to Strategic Priorities
Facing steep R&D costs, and huge investment risks, a global pharmaceutical company sought to increase the return on its internal R&D spending.

Frontline Effectiveness:

Shifting the Curve at an Industrial Services Company
Mired in bankruptcy, an industrial waste disposal company with over $1 billion in annual revenue committed to an aggressive push to improve the effectiveness of frontline employees in the sales and service organizations.

Shifting the Curve at an Insurance Provider
Facing high costs arising from a long call handle times, a large insurance provider sought to lower costs by improving call efficiency while maintaining call quality and customer satisfaction.

Shifting the Retail Performance Curve
A major telecommunications company faced widely varied sales performance across its proprietary stores in the northeastern United States.